First Bank wants to remind its customers that Internet and Mobile banking do present some risk.
While online fraud is a possibility, it is not inevitable. Customer awareness is important in defending against online fraud and following a few rules will reduce such risks. With that in mind First Bank offers the following tips to make Internet and Mobile Banking more secure. First Bank will update this information as necessary and post any specific announcements in response to security on this website.
Tips to Minimize Internet and Mobile Banking Fraud Risks
Install anti-virus software and anti-malware software and keep them up to date.
Do not click on attachments or links in emails unless you know the sender and are expecting an attachment. If the attachment looks unusual, confirm with the sender before clicking.
Keep your computers operating systems and applications patched and up to date.
Always access your internet banking site directly by typing the URL in your browser. Do not use links sent to you by email.
Make sure the bank's website is secure before you enter your password. The URL should begin with https: rather than the more common http:.
The best passwords are random strings of numbers and letters. Avoid words and names. If your browser asks, do not save your password.
Don't visit your online bank, credit card company, or retailer from a public Wi-Fi network such as a coffee shop or library.
If you keep any financial data on your hard drive, encrypt it.
For mobile banking use the banking application provided by First Bank.
For mobile banking users, if your phone has a digital locking mechanism it is best to use it. If your phone is lost report it to the bank at once.
Reconcile bank statements and credit card statements promptly to detect any fraudulent activities.
Avoid small amateur websites that may be put together in an unsecure manner. They can be a source of viruses and malware.
Beware of free software offered on websites. Many of these contain malware.
Small and medium size businesses may want to dedicate one computer to online financial transactions. Do not allow the machine to be used for any other activity (web surfing, emails, etc.)